Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@dramakingandqueen.com .  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can contact us for return questions at returns@dramakingandqueen.com 

Damages and issues
Please inspect your order upon receipt.  Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. 

Exchanges
The fastest way to get the desired product is to return the unwanted or damaged item you have, and once the return is accepted, make a separate purchase for the desired item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method.  Please remember it can usually take 3-7 days for your bank or credit card company to process and post the refund to your payment method account.